On top of that, your company depends more and more on a solid IT network infrastructure and constant network monitoring to function optimally. Inside lies your most critical information, the stuff that makes your company unique.
Your New York company’s IT infrastructure is your fortress. Best of all, our help desk support infrastructure requires no investment. Our help desk is US based with our headquarters located in New York City.
Our help desk support will improve the quality of your work environment by offering the quickest resolution to your IT problems. We take ownership of the issue and follow up with different teams as needed until the problem is resolved. We have various channels of support like phone, email, and web portal. What makes our help desk support superior to similar services? We offer immediate support to the customers and guarantee a courteous, pleasant and satisfying experience.
SLICE IT SOLUTIONS UPDATE
During the entire process, Slice will continuously update you until the problem us resolved. Tier 2 is when the help desk will follow up with an advanced technical team to dig deeper into the matter. Tier 1 acts as your first line of support to discover and identify the problem, initiate a trouble ticket, and make initial attempts to rectify. Our help desk support service is delivered in three tiers.
We provide 24x7 help desk support for our customer and their clients across the globe. Help desk support is the most important parts of our entire IT process is it’s our primary interaction with your company and a critical step in our discovery method. In New York, when IT trouble arises, the first point of contact for yourself or your customers is the Slice Managed Solutions help desk.
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